Pioneer Electronics Customer Service
How do I get my issue reach top management of Pioneer Electronics? Repair of my Pioneer AV rcvr is too long!?
I brought my Pioneer AV receiver to a Pioneer Service center in Santa Rosa City, Laguna. It took them 2 weeks just to give me the estimate and was told it will take one and a halp month to get it repaired because the parts needed would have to be ordered from Japan. I offered to pay additional charges, or pay for the exclusive shipment of the parts via DHL or FEDEX, just speed up the ordering of the parts but they told me that Pioneer Japan did not agree with my proposal. I am really frustrated with the aftersales Pioneer is extending to it’s customers.
Unfortunately, Pioneer doesn’t care what happens to your equipment. Your choices have been narrowed down to: Wait, or buy another receiver.
I suggest avoiding Pioneer if you buy again. And if you don’t want to spend top dollar, then buy a good used Yamaha, Onkyo, NAD, Harman Kardon, Marantz. Avoid brands of AV receivers like Sony, Technics, Pioneer, Emerson.
The other way to get your issue raised to higher management is to keep calling and ask for a supervisor, and then ask for their supervisor. You can also go straight to the top and talk to the President’s secretary, they might help you out. Use the fact that you’ve complained on Yahoo Answers because then they will understand that your experience will be seen by many others here in this forum, and they don’t want negative information spread like that!
GOOD LUCK – and let me know how it goes!
